Returns and Exchanges

Return & Exchange Policy

We know you're going to love our fantastic selection, super-low prices, and exceptional customer service. That's why we're proud to stand behind our products and offer you a 100% satisfaction guarantee. 

If for any reason you are not 100% satisfied with your purchase, you may return the undamaged and unworn item in its original condition within 30 days from the order ship date for a full refund* (excludes any shipping fees from the original transaction).

Because our jewelry is handmade-to-order, accounts with high volume returns (more than 2) will receive a restocking fee for any returns from the third return onwards.

*Personalized and custom-made pieces are non-refundable.

Within 90 days of the order ship date, customers are eligible for the following services (excludes custom-made pieces):

• One free exchange for the same product in a size or color (if applicable) or for a product of equal or lesser value (no refunds will be given for exchanging to an item of lesser value)
• Free ring sizing (limited to the ring’s sizing capacity). 
• Free refinishing. Includes cleaning, polishing, and rhodium. 

Click the button below to download our ring sizing guide.

 sizing guide